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Business
Communication
Aims
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Maximise
personal business communication skills, necessary both within the
organisation and for communication with external audiences.
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Appreciate
the internal mechanisms needed for business communication and how
to ensure that these are effective.
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Learn
to deal with different types of data, particularly for the purpose
of presenting information that is visually appealing and professionally
produced.
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Understand
the role of information technology in the business communication
environment and the efficiencies that these opportunities bring
to the world of work.
Programme content and
learning objectives
After
completing the programme students should be able to:
1. Business Communication: Background and
Theory
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Understand
the communication process, barriers to it, techniques for overcoming
them and for assessing the effectiveness of communication.
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Acknowledge
the different modes of communication, including face-to-face interactions,
letters, memos, telephone contact, electronic mail, the internet
and video conferencing and assess the relevant advantages and disadvantages
of each one.
2. Written Communication: Modes of Communication
and Computer Software Applications
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Produce
and use appropriately a range of written communications including,
electronic mail messages, memos, letters, briefs, direct mail, reports,
press releases and job descriptions.
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Understand
the key elements of word processing, including page layout, typefaces
and fonts, and printing and other computer software applications.
3. Oral Communication: Presentations and
Visual Aids
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Understand
the purposes of presentations and speeches and how to prepare for
their delivery.
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Demonstrate
the choice and use of visual aids. Appreciate how to use the telephone
effectively and the importance of listening skills.
4. Visual Communication 1: Logos, Graphics
and Multimedia
- Identify the use of visual communications
in the presentation of information, including the role and value of
graphics and multimedia.
5. Visual Communication 2: Using Statistical
Data and Information
- Understand basic statistics and how
to organise this data into statistical information as part of a visual
presentation.
6. Meetings and interviews: Structure,
Content and Listening
- Identify different types of meetings
and interviews. Understand the formal structures, procedures and documentation
necessary for successful meetings and interviews.
7. Information Technology and Business
Communication
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Understand the use of information technology
in business organisations, including telecommuting, work group computing,
bulletin board systems, commercial services and use of the Internet,
including global perspectives such as the worldwide web.
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Appreciate the value of personal computing
in communication, including word processing, desktop publishing,
electronic publishing and presenting, and organising and gathering
information via spreadsheets, databases and browsers.
8. Input through Computer Hardware
- Appreciate the use of input devices
such as the keyboard, pointing devices and scanners.
9. Output through Computer Hardware
Method Assessment
By
written examination. The pass mark is 40%. Time allowed 3 hours.
The question paper will contain:
Eight questions of which four must be answered.
All questions carry 25 marks.
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